Swu Balay Alumni Management System Essay Example for Free

Swu Balay Alumni Management System Essay The hospitality industry is one that is primarily focused on customer satisfaction. For the most part, it is built on leisure or is luxury-based, as opposed to meeting basic needs. Hotels and resorts, cruise lines, airlines and other various forms of travel, tourism, special event planning, and restaurants all generally fall under the realm of the hospitality industry. Exceptional service is usually very important for all of these businesses. Customer satisfaction usually leads to consumer loyalty, which helps to ensure the success of a company in the hospitality industry. A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. The cost and quality of hotels are usually indicative of the range and type of services available. Front-of-the-House operations are known so because these operations take place in front of the guests. Thus, these operations are related either to direct interaction with the guest or they are being conducted in front of the guest. The front office activities start from the time a guest calls or sends in a request for reservation/ accommodation. Staff of the front office department starts interacting with guest by taking in, guest information and reservation request, leading to confirmation of reservation and finally to the handling of guest on arrival and guest check-in. Check-in activity is a must for both, a guest with reservation or a walk-in-guest, i.e., one is without prior reservation. Due to the enormous increase in tourismworldwide during the last decades of the 20th century, standards, especially those of smaller establishments, have improved considerably. Hotels are independently assessed in traditional systems and these rely heavily on the facilities provided. Today, most of the Hotels provide goods and services using computer system. It helps to perform task in an easy way with less time consumed. Some companies are become fully automated while others strive for the similar setting. Computer programmers develop things like computer system that the rest of us could use. The computer programmers tell the users what to do. They make programs that users can easily used or understand. The advent of new technology gave rise to easy and hassle free interaction between and among humans. Whether it is in business, science or whatever task a person takes on the quality and speed of carrying it out are enhanced with automation at the core of this efficient today, many systems have used an automation process like using computer system, due to the efficient and accuracy. â€Å"Hotel Front Desk System† is a transaction processing and management system. In this system there are more advantages rather than a manual way of doing the task. Interaction and individual stimulation have always been linked to the technological availability of the time and place. With the transition to an information-based society, computers and transactions have evolved from manual transaction. One of the solutions or alternatives to the problems that a hotel is facing, a system was being developed which can edit, delete, filter, monitor and store and secured the records of the customers. Indeed, Information Technology provides Hospitality solutions in delivering sophisticated services that differentiate the company from competitors and create a personalized experience for each guest. This comprehensive suite of solutions helps hotel owners and operators to achieve customer satisfaction. With this, the researchers believe that for a rising business like the SWU BALAY ALUMNI, which will soon provide accommodation business to cater the school’s stakeholders and community needs to have a good front desk system that will help run the operation easier in terms of accommodation process involving its clients and guests. The researchers want to know the reasons of hotel in using manual reservation and conduct a study towards the topic because they notice some of the hotel still use manual reservation. The study will emphasize the effects of using manual reservation and how a computerized reservation will be substituted, which can be later on applied to that of the proposed SWU BALAY ALUMNI. Therefore, the researchers purported to find out how to increase the number of customer using computerized reservation. Front Desk system is a transaction processing system that solves the problem encountered during the manual Hotel Reservations and transactions. The computerized Front Desk System aims to simplify the manual Hotel Reservation fastest and accurate. The system match staff schedules to optimal service levels, control costs, and rapidly adapt to changing conditions. Accuracy and efficiency can never be a question, since in both the operators and customers, time is important, with this integration fast and reliable service is optimized. It also allows your managers to spend less time on administrative tasks and more time taking care of guests and solving other issues on the property. Other than that, these solutions can ensure your staff and operations are running at peak performance. Youll be able to identify sales trends, product and inventory costs, compare similar locations, and evaluate performance against established budgets and targets thus, ensuring organization within the company operations. Furthermore, added feature that promotes great customer experience like seasonal discounts and privileges offered to loyal or lucky patrons. The system once implemented it will solve the most common problems that the Hotel Reservation encounter. In the hospitality industry, labor is one of the largest expense items. This kind of management system that is fast, efficient, and user-friendly, cuts of the burden of too much labor and expense of manual work. With the skills and knowledge of the Researchers the possibility of establishing this system is vivid. Definitely, SWU BALAY ALUMNI needs this system in order for the business to grow and to be successful. Purpose and Description of the Study The purpose of the study is to be able to have efficient control and maintain organization in the flow and process of the following aspects of operations: * Reservation Hotel reservations are made in real time and immediately after booking. It will help to manage a collection of data in the hotel. Moreover, you can add, change, and cancel bookings. * Booking * Booking is the actual confirmation of payment one by a customer upon check in or accommodation of the room * Profiles Upon reservation and booking, must have a guest profile to attach it. Guest Profile contains main information about a Guest. Guest Profile has type of Individual, Company, Corporate, Travel Agent, or other Source of a Hotel Reservation and Booking. You can search, view, update or cancel a created reservation. If a reservation has been cancelled, then you can re-activate it if the Guest comes back. Reservation can be in Pending status such as putting in Waiting List if Room is not yet available. It can be taken off the Waiting List and accepted when Room becoming available. Many options can be applied to Reservation to tailor your needs. Profile in Hotel Management System listing the multiple addresses and phone number capability for each profile. It means that if any error happens during the transaction or key in data the system can read and detect with very fast. It’s to avoid the duplication while doing the transaction and the customer profile can be saving for long lasting. Other than that, with the profile, the management can see and sort out the special customer who has the membership or club number and tracking them. With this way, customer might be have the special rates and can get the privilege. For the unlimited credit card numbers, guest can use many types of credit card in the hotel to make a payment which this system giving various types to pay. This system also can give more advantage where they can see the outstanding history statistics for past and future stays. It’s to avoiding the fraud in falsifying data and loss. Customer have many advantage when they come to the hotel who has implemented the hotel reservation software because they no need to make a registration each time come to the hotel because the profile customer are save and have a protection and privacy. * Rate and Discounts Control Every hotel has their own rates to attract the customer to come to their hotel. This is the strategies to ensure the hotel always get the customer and to maintain their profit. In the Hotel Management System, the inventory control very useful because it can show to us the unlimited room classes and rooms types that the hotel has. This inventory can helps the management hotel to see their marketing also the performance in daily, weekly, monthly even yearly. These modules also can helps to arrange the rate plans by see the market price and see the rates in the multiple currencies. So that every customer or foreigner can search the hotel booking by see the currencies price. These modules also can keep change and negotiated rates by following the versatile tax calculations and chain cross sell capability with schedule. In the rooms and rate management and restrictions, the Hotel Management System can helps where they can manage the room with following the rate. If there have any restriction, that means the rooms was ordered or already reserved by the individual, group or others. So that, they cannot enter or reserve that rooms until the cancellation done. For more looks forward, this system giving the ability to open or close room types by rate, property, room class, etc. For those was booking the hotel, they no need to worried because this system has unlimited number of guarantee. To those had give the deposit before enter the rooms, they can get it back when they check out because the system save who pay for the deposit and if any cancellation, they must follow the policies to ensure the safety between hotel and customer. Besides that, the reservation system lets you set up rate structures for individual properties, groups of properties, or for chains. Multi-level rate and inventory controls make inventory management easier and increase profitability. Rates and room types can be automatically restricted based on percentage occupancy, minimum stay through, arrival date, and more. Agents can use the hotel reservation system to easily determine best available rates for any length of stay. To maximize property revenues, these hotel reservation computer systems also support interfacing to major yield management systems. * Administration The Hotel administrator is responsible for the reception of guest as well as internal communications of the hotel services. The post of administrator is related to the guest reception service or, as it has been recently called, front office service. * Reporting The reporting system provides a number of standard reports. System reports may be generated automatically and may be run daily, weekly, monthly, yearly or manually upon request. Reports include expected arrivals, reservation, property forecast, total booking activity, stay activity, monthly and daily booking activity summary. property detail, agent activity, automatic allotment release and delivery queue purge. * PMS Interface CRS offer Two-Way Interface that allows the CRS to communicate with and exchange information between the CRS central database and the Front Office PMS (Property Management System) at each property. The Two-Way Interface includes features that are allowed the CRS and PMS to work with the same information despite differing data structures and values. What interface to a web-based PMS offers: Control all reservations coming from different sources in a single control panel/extranet Property Management System helps you distribute your rooms optimally to different online channels you work with since with PMS you can easily check the resource of your reservations. You can easily analyze how much each sales channel contributes to your revenues and identify the most efficient channels. With Property Management System, hoteliers receive instant alerts containing information of your reservations: length of stay with check-in and check-out dates, number of guests, room type, price and rates, personal information of customers, billing and etc. Main advantage of a web-based PMS is its communication ability to CRS as well as to hotel website booking engine and other online sales channels. Objectives of the Study The study aims to create a Hotel Front Desk System for SWU BALAY ALUMNI. General Objective This study aims to solve the problems encountered and to change the manual reservation and hotel processes and transactions. Specific Objectives Specifically the proposed system will guide to do the following objectives: a) To create a computerized system that will manage the records of the following entities: * Guests * Staff * Rooms * Reports b) To create a computerized system that will manage tasks for Housekeeping. c) To create a computerized system that will provide substantial Sales Reports and Inventories. d) To create a computerized system that will manage and control on Room rates Scope and Limitations of the Study This study mainly focused on providing retailing business application using computerized system that enables businesses to track services and aims to provide accurate and reliable process on every transaction especially in a hotel front desk management. This study looked into a better impact of using technology today on how it affects our daily lives especially for being the customer. With this study, it can help our beneficiaries to know the differences of using manual system to a computerized generation today, prioritize is to prove and to give them the right information. Furthermore the proposed Front Desk Hotel Management System for SWU BALAY ALUMNI limits itself in the following aspects: Room Reservation, Room Bookings, Room Maintenance and Housekeeping, Staff and Customer Profiling, Administrative Control, Reporting, and Billing. However, this project is limited only in giving discounted rates for Southwestern Alumni and stakeholders. Furthermore, reservations can only be conducted in two ways either walk-in or via phone call. Thus, online reservation is not possible. The system is not capable of managing both payroll, laundry, restaurant, bar, gym and other facilities and amenities offered of the hotel..

Lessons of a Child Entomologist :: Personal Narrative Bugs Essays

Lessons of a Child Entomologist The screaming began after someone on the playground killed a stinkbug. With looks of horror and disgust on their faces, my classmates who had been near the insect fled, pinching their noses as they shouted, "Ew! Stinkbug!" I witnessed the chaos from another section of the playground, where I had been kicking the sand around in search of colorful rocks. I watched the scene with curiosity. Did stinkbugs really smell so vile? I wanted to find out, but I couldn't very well rush towards the scene as the others raced away, otherwise I would be nicknamed Stinkbug Lover forever and ever (at least a week in kid years). I waited until my peers were distracted with some other activity, when I could safely study the creature without attracting attention. But when I got there, I was disappointed to discover that it no longer smelled foul. However, upon closer inspection, I noticed that oozing out of its cracked exoskeleton was an opalescent substance. How pretty, I thought. Like any other eight-year-old child, I was enthralled by beautiful colors. I built Lego houses with bright blocks of red, yellow and green; I drew butterflies with pastel pencils; and, when my mother wasn't looking, I covered my eyelids with the frosty blues and pinks found in her makeup palettes. To discover a shimmering substance hiding inside an otherwise drab beetle was indeed a treat. And so began my rampage: for weeks I stomped on nearly anything that crawled, hopped, or wriggled, all to get a look at its innards. The bottoms of my jelly sandals had accumulated a fair amount of bug parts before I began noticing that the insides of insects were nearly always either white or dark brown—not the wide array of colors I had expected. This realization reduced my eagerness to squash immediately whatever insect I encountered, and instead I slowed down enough to make observations about my prey before I killed them. On one occasion, I watched a trail of ants carrying off the remnants of a dead insect I had squished a few days earlier. The ants marched in a single-file line up to their meal, and then, after collecting a tasty portion of it, circled back around in the opposite direction. I flicked one of the ants off its path and observed its reaction. Ordinarily, I would have thoughtlessly pressed down on the ant with my thumb, but that day I waited, fascinated, as I saw it skitter this way and that, frantically waving its antennae in the air.

Genre: Drama Essay

Dramas are serious, plot-driven presentations, portraying realistic characters, settings, life situations, and stories involving intense character development and interaction. Usually, they are not focused on special-effects, comedy, or action, Dramatic films are probably the largest film genre, with many subsets. See also melodramas, epics (historical dramas), or romantic genres. Dramaticbiographical films (or â€Å"biopics†) are a major sub-genre, as are ‘adult’ films (with mature subject content). Drama film is a genre that relies on the emotional and relational development of realistic characters. While Drama film relies heavily on this kind of development, dramatic themes play a large role in the plot as well. Often, these dramatic themes are taken from intense, real life issues. Whether heroes or heroines are facing a conflict from the outside or a conflict within themselves, Drama film aims to tell an honest story of human struggles. Drama Film Examples: The Shawshank Redemption – A former banker convicted of murdering his wife develops a lifelong friendship with a fellow prisoner, and ultimately tries to defy the odds by keeping hope alive inside prison walls. The Godfather – The aging patriarch of an organized crime circle must secure the future of his family’s empire by leaving it in the hands of his reluctant son. Casablanca – A jaded nightclub owner must choose whether or not to help his ex-lover and her husband flee Nazi-occupied Morocco. ________________________________________ DRAMA Sub-genres Biography A Biography drama incorporates dramatic elements into a biographical film. These films differ from Historical and â€Å"based in truth† films because they specifically chronicle the life of a person or a group of people. Biography films attempt to show a comprehensive and accurate picture of the specific subject, thus they tend to be serious and intense. Examples: Ray, Monster, Blow ________________________________________ Courtroom Courtroom drama film uses the justice system as a main component of the plot. The story usually unfolds inside a courtroom with the prosecutor, judge, jury, and the defense. Tension plays a large part in courtroom dramas as the verdict can often mean life or death. Examples: A Few Good Men, To Kill a Mockingbird, 12 Angry Men ________________________________________ Dramedy Dramedy film is a genre that has a dramatic tone yet important elements of comedy. In Dramedy film, the amount of drama and comedy are almost equally balanced. This balance provides comedic relief for the audience, while still addressing serious issues. Examples: Little Miss Sunshine, The Royal Tenenbaums, Lost in Translation ________________________________________ Historical Historical is a sub-genre of Drama film that examines a specific time in history or group of people. Many Historical films aim to portray true events and people. However, most Historical films are only loosely based on these events and people. These films tend to focus on the more glorified societies and people in history such as the Romans, specific Kings and Queens, or important political figures. Examples: 300, Frost/Nixon, Hotel Rwanda ________________________________________ Melodrama Melodrama film is a sub-genre that appeals to the heightened emotions of the audience. The plot and characters often are more unrealistic than those found in the traditional drama film. Melodramas usually cater towards a female audience and tell a story that centers on a great crisis and a heroic protagonist. Examples: The Bridges of Madison County, Steel Magnolias, Sophie’s Choice ________________________________________ Period Piece Period Piece is a sub-genre of Drama film that focuses on a specific time era. The era in which the film is set adds not only to the plot, but to the characters and costumes as well. A Period Piece films are often based on a novel. These films tend to have a longer run time than traditional Dramas. Examples: Pride and Prejudice, Mansfield Park, Romeo and Juliet ________________________________________ Political Political drama film contains themes, characters, and a plot specifically about politics and the political scene. The main protagonist is often at odds with the harsh reality of corruption in politics. Many Political Dramas are based in fact but focus on exploring conspiracy theories. Examples: Mr. Smith Goes to Washington, Wag The Dog, The Manchurian Candidate ________________________________________ Romance Romantic Drama film is a genre that explores the complex side of love. The plot usually centers on an obstacle that is preventing love between two people. The obstacles in Romantic Drama film can range from a family’s disapproval, to forbidden love, to one’s own psychological restraints. Many Romantic Dramas end with the lovers separating because of the enormity of the obstacle, the realization of incompatibility, or simply†¦ fate. Examples: Romantic Drama film include Titanic, Breakfast at Tiffany’s, Dr. Zhivago ________________________________________ Tragedy Tragedy Drama is a genre wherein the downfall of the character is caused by a flaw within the character. While Tragedy Dramas sometime put the character in extraordinary circumstances, this genre is really about the self-destructive behavior of the character. The flaws of the character come to a head and ultimately result in death or other form of degradation. Examples: American Beauty, Death of a Salesman, The Great Gatsby

Theories on Crime - 1253 Words

Theories on Crime: The field of criminology is basically described as the study of crime through which the causes, prevention, and correction of offenses are examined. While this process can be extremely difficult, especially for students, the analysis of the causes of crime is significant to sociology and criminology. The difficulties associated with the study of crime originate from the numerous challenges in developing theories that explain human behavior. In relation to crime, human behavior varies because participants differ in backgrounds, experiences, and characteristics. However, several criminologists and other social scientists have made important contributions in explaining criminal behavior. These contributions have mainly involved the establishment of several theories on crime that focus on various aspects of criminal behavior. Some of the major theories on crime include classical, positivist, individual trait, sociological, and integrated theories. Sociological Crime Theories: The sociological crime theories emerged from attempts by criminologists and sociologists in their evaluation of criminal behavior and other elements of criminal justice systems (Reid, 2008, p.96). However, the sociological theories and crime have contributed to the emergence of much disagreement because of the complications associated with social science theory. Generally, sociologists examine the causes of crime from structural and procedural perspectives that influence criminalShow MoreRelatedThe Theory Of Crime And Crime1260 Words   |  6 PagesResponse Paper Crime in the 20th century has become one of the most widely studied areas of research. Today, I am going too briefly outline some of the theories of crime that are used to study the subject. What I will be evaluating these theories against will be small scale property crime such as theft. 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The Strain theory could be the cause of digital crimes because the strain of everyday life. The Strain theory is a sociological theory. The strain of an individual’s everyday life is causing people to â€Å"give in† to the pressures in society. Some of these individuals feel that they can’t survive without crime. Strains such as peer pressureRead MoreCrime Theories766 Words   |  4 PagesVarious Theories of Crime Causation vickie murphy AIU online E.Hale 2/19/12 Abstract Within this paper we will discuss the merits of the idea that genetics are a source for criminal behavior. As well as some of the strengths and weaknesses of the evidence surrounding genetics and crime and In closure what would be some of the repercussions in the criminal justice field if the existence of the criminal gene is proven to be true. Theories of Crime Causation To begin to understand theRead MoreCrime Theories739 Words   |  3 PagesStrain theory as it relates to digital crime involves the feeling of people in the lower and middle social classes that they do not have equal opportunities or access to those same educational and occupational opportunities. Instead of pursuing legal means to increase their wealth, some of the people who commit white collar crimes are those from the lower and middle classes who are stressed and strained due to finances and their jobs. (Robert W. Taylor, 2011) According to the strain theory, individualsRead Moretheories of crime2411 Words   |  10 PagesTABLE OF CONTENTS Introduction †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..1 Differential association theory†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.2 Anomie theory†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦5 Conclusion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.11 References †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..13 INTRODUCTION The crime rate is on the rise in Kenya some theories try to define these rising criminality in Kenya. Anomie theory and differential association theory best explain the rising criminality in Kenya like for example in Kenya many individualsRead MoreThe Theory Of Crime Causation Theory1648 Words   |  7 PagesIntroduction Within this document, we will examine Social Bonding theory. We will define what that theory is, then explain why crimes occurs and the reason why crime causation theory is currently relevant and effective. Since this is important to the public safety organization, we hope that when the document is complete, we will have a better understanding of crime causation and if there are additional ways to identify how it may be applied to circumstances on and off the job. But, we also need to